Shipping/Delivery Policy

Delivery:

• Estimated Delivery: 3-5 business days
• Cost: R70

Delivery times are estimates and may vary due to circumstances such as weather, public holidays, or customs processes.

Order Processing:

• Orders are typically processed within 1-2 business days after payment is confirmed.
• Orders placed on weekends or public holidays will be processed on the next working day.
• You will receive a confirmation email once your order has been shipped, along with a tracking number.

Order Tracking:

We’ll keep you updated every step of the way! Once your order is dispatched, you’ll receive a tracking number via email. Use this number to monitor the progress of your delivery.

Important Information:

• Delivery Address: Please ensure all shipping details are correct when placing your order. We cannot be held responsible for delays or additional charges due to incorrect addresses.

Missing or Delayed Deliveries:

If your package has not arrived within the expected timeframe:

1. Check your tracking details for updates.
2. Contact our customer service team at ownitonline.s@gmail.com, and we’ll resolve the issue as quickly as possible.  

Reporting Damaged Goods

If you receive a damaged product, please follow the steps below to report the issue:

1. Inspect Your Package Immediately
   Upon receiving your order, please inspect the items for any damage that may have occurred during shipping.

2. Contact Us Within 14 Days
   If you find that your product is damaged, please contact us within 14 days of receiving your order. We will not accept claims for damaged items reported after this period.

3. Provide Proof of Damage
   To assist with your claim, please provide the following:

• Photos of the damaged product(s)
• Photos of the packaging (showing any visible damage)
• Your order number

A brief description of the issue:
You can send this information to ownitonline.s@gmail.com.

Return & Exchange Process

Once we receive your claim and confirm the damage, we will provide you with one of the following options:

1. Replacement
   We will send you a replacement product at no extra charge, if available.

2. Refund
   If a replacement is not possible or you prefer a refund, we will process a full refund to the original payment method used for the purchase.